FAQ

Do you offer PayPal?

Our store no longer accepts PayPal as a payment method due to difficulties with limited access to it in China and Chinese policies on foreign funds being sent into the country. Instead, we use UseePay, a European and Hong Kong based payment company similar to PayPal, that handles payment through credit cards.

We believe that UseePay provides a reliable and easy-to-use payment processing solution for our customers and allows us to provide our products at a cheaper cost. If you have any questions or concerns about our payment methods, please don't hesitate to contact us.

 

How long does it take to get my package?

We send out our packages using an international shipper based in Guangzhou. It typically takes around 3-5 days for the parts to be sent to our shipper. 

  • For air mail - it typically takes 7-12 days to reach you from the shipper.

  • For sea mail - it typically takes 20-30 days to reach you from the shipper.

Please be patient! The pandemic has affected many aspects of our lives, especially global shipping. There may be delays - unfortunately this is one factor that is out of our control. We will keep you updated as your package is shipped.

As we go through a commercial shipper to keep shipping fees low (especially for larger parts), the packages are shipped in bulk via containers from a Chinese port and you will receive tracking information when the package arrives in your country.

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What if my parts are damaged?

We package all your parts carefully before shipping, so typically items do not get damaged during shipping. However please open the package and check for any damage before signing for it. 

If your item is damaged during shipping:

  • Please refuse to sign for the parcel and contact the delivery company for a refund. 

  • If you have already signed for the parcel and found out it was damaged - contact the delivery company responsible for your delivery and provide proof of damage. They usually are able to provide a refund for shipping and the damaged item. 

  • Please contact us! We will work with you to provide a satisfactory solution.