Shipping policy
How long does it take to get my package?
We send out our packages using an international shipper based in Guangzhou. Please note parts can take 5-10 days to dispatch.
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For air mail - it typically takes 2-3 weeks to reach you from the shipper.
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For sea mail - it typically takes 4-8 weeks to reach you from the shipper.
Please be patient! There may be delays with international shipping - unfortunately this is one factor that is out of our control. We will keep you updated as your package is shipped. Please contact us with any questions about shipping at hanchungclassics@gmail.com
Why does my tracking number show the item hasn't been sent out yet?
As we go through a commercial shipper to keep international shipping fees viable for you (especially for larger parts), the packages are shipped in bulk via containers from a Chinese port to your country.
Tracking numbers are usually generated when the package is sent out by the shipper. Tracking information is only available once the package arrives through your country's customs. There is typically at least a week's time from when you receive the tracking number to when the tracking information starts to update.
For customers in the United States:
The tracking number provided to you is from UPS. UPS only handles the final leg of the delivery once the package has arrived in West Coast UPS Center. You'll only see tracking updates in the final 2-3 days of delivery from the West Coast UPS Center to you.
Rest assured - the package is on its way from our country to yours.